Application Support
Managed Application Support Services for Enhanced Efficiency and ResultsWhen you are running a complex business on a system as comprehensive as SAP, there is a significant need for ongoing upkeep of your environment that includes constant maintenance and management. Historically, support needs of a maintenance nature required companies to hire expensive and difficult-to-find resources.
Our Application Support Services will provide you a custom approach to categorically separate the system improvements changes from the daily maintenance needs. Your business solutions will be separated from application support services by using our specialized application support architecture.
Application Support Services
Personalization is an important aspect of Customer Experience and we ensure applications adapt themselves to any mode the user wants to interact and engage with.Application Maintenance
Utilize portfolio-based tactics pertaining to technology, information planning, public and services by taking your unique business objectives, methods and applications into consideration
ABAP & Java Tech Support
Our SAP ABAP Development Experts continually aim to explore and seek better ways to resolve even the most complex technical issues and anticipate your future needs. That deliver great results in their development pathway.
SAP Modules Functional Support
We offer functional support and maintenance solutions with the recommendations of ITIL ITSM, eliminating functional errors at a critical level, the development of additional system functionalities, and system upgrades.
Enhancements & Bug Fixes
Administrators and Implementers can report potential bugs and request enhancements or new features within the Maconomy Essentials environment that may be advantageous to all customers.
Classical Add-Ons
As we know, SAP has always provided the flexibility to adjust the standard objects to cater to the business process needs and to achieve the same SAP has provided extension points at different levels and layers.
SAP Netweaver System's Support
DVL Groups accelerate cloud delivery, improve customer service, and solution installation, with deployment in 1.5 hours of the SAP NetWeaver Application Server for ABAP running on the SAP HANA business platform.
The Scope of Business Support
Guiding materials for users:
- Product and technical information.
- Manuals, FAQs.
- Knowledge base with our convenient search. DVL Groups proactive L0 services reduce the L1-L3 requests by 60%.
Pricing model: Fixed price –
you pay for us to prepare user guidance materials for your app, the costs of further updates are reduced.
Guiding materials for users:
- Prioritizing support requests.
- Solving basic user issues in under 15 min.
- Escalating unsolved issues to the next support level and providing issue status updates according to an agreed SLA till resolution.
Pricing model: Fixed price –
Price per ticket – we define the L1 ticket cost to be paid at the end of the month for the number of tickets we resolve.
Guiding materials for users:
- Resolving even the most serious incidents in less then 12 hours.
- Administering application environment and managing user accounts.
- Log investigation for issue root cause analysis.
Pricing model –
Pricing model: Price per ticket – we define the L2 ticket cost and you pay at the end of the month for the number of tickets we resolve.
Guiding materials for users:
- Fixing complex issues via swift changes to the code and database.
- Root cause issue resolution.
- Rolling out even the most comprehensive patches in less than 24h.
Pricing model:
Monthly subscription fee – you pay each month for our continuous L3 support services at a reduced hourly rate.
WE IMPLEMENT
Application Support and Maintenance ServicesDeploy skilled professionals to apply their expertise to stabilize your application, optimize provided services and application improvement. Services include expansion and/or modification of application functionality, debugging and creating supplementary features.
With two decades of Application Support and maintenance experience, we have enlisted qualified specialists who provide predictable results and a high, consistent level of service quality. With an innovative approach towards application management we envisage effective edgy application support and maintenance.
Why choose us ?
At DVL Groups we offer three levels of support to the customer and initiate the relations with customer offering Level 1 support scope. Once the client feels comfortable and enjoys the confidence of support, we move to the other levels. Activities of each level are identified.
MAKE YOUR APP RICHER
With Our Expert Application Support ServiceAt DVL Groups we provide tailor made custom application development services that are supported by extensive expertise and understanding of emerging technology.
