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Call Center Solution

An inbound call center system forms an integral part of any call center solution. This system exclusively handles incoming calls from all your customers and effectively responds to their needs on the basis of your business parameters. Our inbound call center solution comes with unique features such as:

  • Hosted IVR
  • ACD
  • Skill-based routing skills
  • Priority routing
  • Time-based routing
  • Queue monitoring
  • Barge-in & call monitoring
  • Real-time dashboard & analytics
  • Call recording
  • Multi-channel communication
  • CRM integration

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